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Cancellation Policy

Order Cancellation and Refund Policy

Cancellation Charges

  • Any time after the transaction and before 3 hours of scheduled time - NO Cancellation Charges
  • Within 3 hours of scheduled time and Sample is not collected. Rs 150 Cancellation Charge
  • After the sample is picked up - 100% Cancellation Charge (No Refund)

I. In order to Cancel, you need to call our Customer Care Number

II. In case a request for refund reaches the company, amount paid will be credited into patient account/card for within a maximum of 10 (Business days) days from date of cancellation.

III. No refund will be given after 45 days from the date of preferred slot have been booked by patient.

IV. Refund requests must include the name of the Patient and/or transaction number.